Career and Professional Developement

School of Continuing Studies

CMS2 516 : Total Quality Management

Course Description

The objective of this course is to bring together several key concepts related to Total Quality Management. The topics include: Top Management Commitment, Leadership Style, Bench Marking, Employee Involvement, Human Resource Utilization, Employee Motivation, Quality Function Deployment, Statistical Techniques for Quality Improvement, including seven tool of quality, statistical process control, design of experiements, Taguchi's methods and quality in the service industry.

Go to MGSC 605 Total Quality Management.
Contact your Career and Management Studies Adviser for registration approval.

Prerequisites

CMS2515: Operations Management

This Course Is Not Offered During Winter 2014 Term
This Course Is Not Offered During Spring/Summer 2014 Term
The tentative timetable is not yet available for the Fall 2014 Term